Privacy policy

Miroken operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide customers with a secure and personalized shopping experience.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of information:

Contact Information

Including your:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

Payment Information

Including:

  • Payment card details

  • Transaction information

  • Payment confirmation details

  • Billing information

Payment information is processed securely through third-party payment providers and is not stored directly by Miroken.

Order Information

Including:

  • Products you purchase

  • Items added to your cart

  • Order history

  • Returns, exchanges, or cancellations

  • Shipping information

Account Information

If you create an account, we may collect:

  • Username

  • Password

  • Account preferences

  • Saved settings

Device and Usage Information

We may automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type

  • Device information

  • Network information

  • Website interactions

  • Pages viewed and browsing activity

We may collect this information through cookies and similar technologies to improve website functionality and customer experience.

How We Collect Personal Information

We may collect personal information from:

  • Directly from you, when you place an order, create an account, contact us, or provide information through our website.

  • Automatically, when you browse or interact with our Services through cookies and similar technologies.

  • Service providers, including payment processors, shipping providers, analytics providers, and technology partners.

  • Third-party partners, where permitted by applicable laws.

How We Use Your Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

  • Process and fulfill your orders

  • Process payments

  • Arrange shipping and delivery

  • Handle returns and refunds

  • Provide customer support

  • Improve our products, website, and services

  • Personalize your shopping experience

Communication

We may use your information to:

  • Respond to inquiries

  • Provide order updates

  • Send important service-related notifications

  • Communicate regarding your account or purchases

Marketing and Promotions

With your permission where required, we may use your information to:

  • Send promotional emails

  • Provide product recommendations

  • Display relevant advertisements

  • Inform you about new products, offers, or updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Security and Fraud Prevention

We may use information to:

  • Protect our website and customers

  • Detect suspicious or fraudulent activity

  • Prevent unauthorized transactions

  • Maintain a secure shopping environment

Legal Compliance

We may process personal information when necessary to:

  • Comply with applicable laws

  • Respond to legal requests

  • Protect our rights, property, or customers

  • Enforce our policies and agreements

How We Share Your Information

We may share your personal information with trusted third parties only when necessary to provide our Services.

This may include:

Service Providers

We may share information with companies that assist us with:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Customer support

  • Website hosting

  • Analytics and technology services

Shopify

Our store is powered by Shopify, which provides the platform that allows us to sell products and provide our Services.

Shopify may collect and process personal information according to its own privacy practices. For more information, please review Shopify's Privacy Policy.

Business Transactions

If Miroken is involved in a merger, acquisition, restructuring, or other business transaction, personal information may be transferred as part of that process.

Legal Requirements

We may disclose information when required by law or when necessary to:

  • Respond to legal processes

  • Protect our rights

  • Investigate potential violations

  • Protect the safety of our customers or others

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember customer preferences

  • Improve website performance

  • Analyze website traffic

  • Provide personalized experiences

You may control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Third-Party Links

Our website may contain links to third-party websites or services.

Miroken is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

Security of Your Information

We take reasonable measures to protect your personal information.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Complete transactions

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer needed, we will take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on applicable laws in your location, you may have rights regarding your personal information, including:

  • Accessing your personal information

  • Requesting correction of inaccurate information

  • Requesting deletion of your information

  • Requesting a copy of your information

  • Restricting certain processing activities

  • Opting out of certain marketing communications

To exercise your rights, please contact us using the information below.

We may need to verify your identity before processing your request.

International Data Transfers

Your information may be processed or stored in countries outside your country of residence, depending on the location of our service providers.

We take reasonable steps to ensure that your personal information remains protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@miroken.com

Company: Hong Kong Hansheng Network Technology Limited

Address:
503A 5/F, Won Hing Building
74-78 Stanley Street, Central
Hong Kong