Refund policy

At Miroken, we want you and your pet to be happy with your purchase. If something is not right with your order, please contact us, and we will do our best to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused and in its original condition

  • Returned in its original packaging

  • Accompanied by your order number or other proof of purchase

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a refund.

How to Request a Return

To start a return, please email us at support@miroken.com and include:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos or videos of the item, if it is damaged, defective, or incorrect

We will review your request and provide return instructions within 24 business hours.

Please do not return any item before contacting us. Unauthorized returns may not be accepted or refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us at support@miroken.com within 7 days of delivery. Please include your order number and clear photos or videos showing the issue.

After reviewing your request, we may offer:

  • A replacement at no additional cost

  • A full refund to your original payment method

  • Another appropriate solution agreed upon with you

For approved claims involving damaged, defective, or incorrect items, Miroken will cover the applicable return shipping costs.

Return Shipping Costs

If the return is caused by a damaged, defective, or incorrect item, we will cover the approved return shipping costs.

For returns due to personal reasons, including changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

Non-Returnable Items

For health and hygiene reasons, certain products cannot be returned after they have been used. This may include, but is not limited to:

  • Feeders

  • Lick mats

  • Water fountains

  • Grooming or hygiene-related products

  • Other products that have come into direct contact with food, water, pets, or bodily fluids

These items may still be eligible for a replacement or refund if they arrive damaged, defective, or incorrect.

We also do not accept returns for:

  • Gift cards

  • Personalized or customized products

  • Items marked as final sale

  • Items damaged through misuse, improper care, or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Your bank, credit card provider, or payment service may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@miroken.com.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, size, or version, please return the eligible item for a refund and place a new order separately.

Order Cancellations

If you need to cancel or change an order, contact us at support@miroken.com as soon as possible.

We will try to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.

Contact Information

For return requests, refund questions, or order-related assistance, please contact:

Email: support@miroken.com

Company: Hong Kong Hansheng Network Technology Limited

Address:
503A 5/F, Won Hing Building
74-78 Stanley Street, Central
Hong Kong